Privacy Policy
Twon’s Epoxy is operated by RZN LLC (RZNLLC). Last updated: September 24, 2026
This Privacy Policy explains how Twon’s Epoxy (“Twon’s Epoxy,” “we,” “us,” or “our”) collects, uses, protects, and discloses information submitted through twonsepoxy.com, our estimate/contact forms, by phone, by text message, by email, or in connection with our flooring services.
Information we collect
We may collect information you voluntarily provide, including your name, phone number, email address, project location, project type, approximate square footage, project details, photos you submit for an estimate, and your communication preferences, including whether you choose to opt in to SMS messaging. We may also receive basic technical information normally provided when you visit a website, such as browser or device information.
How we collect information
We may collect information when you complete our website estimate/contact form, contact us by phone, text message, or email, provide information in connection with an estimate or service agreement, or otherwise communicate directly with Twon’s Epoxy.
How we use information
We use submitted information to respond to estimate requests, communicate about your project, schedule and confirm appointments, provide project updates and customer support, perform requested services, maintain business records, comply with legal obligations, and improve our services.
Text messaging and mobile information
When you actively opt in to SMS communications through our website form or another documented consent method, Twon’s Epoxy may send text messages regarding estimates, appointment scheduling and confirmations, project updates, and customer-service communications. Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP, call 949-213-0311, or email twonsepoxy@gmail.com.
Sharing of information
We do not sell or rent your personal information. We may use contracted service providers that help us operate our website, process form submissions, maintain business records, or provide other operational services. These service providers may use non-SMS customer information only as reasonably necessary to perform services on our behalf and may not use customer information for their own marketing or promotional purposes.
All sharing described in this policy excludes mobile opt-in information and SMS consent. Mobile opt-in information and SMS consent are not shared with any third party or affiliate. We may disclose other information when required by law, court order, or governmental request, or when reasonably necessary to protect our legal rights, customers, or business.
Data retention and security
We retain customer information only for as long as reasonably necessary to provide estimates, communicate with customers, perform services, maintain business records, and satisfy legal obligations. We maintain reasonable administrative, technical, and access-control safeguards designed to prevent unauthorized access, use, disclosure, or sharing of customer information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your choices
You may ask us to update or delete personal information we hold about you, subject to applicable legal and recordkeeping requirements. You may opt out of SMS communications at any time by replying STOP. For SMS assistance, reply HELP or contact us directly.
Children’s privacy
Our website and services are intended for adults seeking flooring services and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The updated date at the top of this page will reflect the latest revision.
Contact information for the message sender
Twon’s Epoxy is the sender of the SMS communications described in this policy. If you have questions about this Privacy Policy, SMS communications, SMS consent, opting out, or your personal information, contact us using either of the methods below:
Email: twonsepoxy@gmail.com
Phone: 949-213-0311
For SMS assistance, you may also reply HELP. To stop receiving SMS messages, reply STOP.