Privacy Policy
Last updated: September 18, 2026
This Privacy Policy explains how Twon’s Epoxy (“Twon’s Epoxy,” “we,” “us,” or “our”) collects, uses, and protects information submitted through twonsepoxy.com, by phone, by text message, or by email.
Information we collect
We may collect information you voluntarily provide, including your name, phone number, email address, project location, project type, approximate square footage, project details, and photos you submit for an estimate. We may also receive basic technical information that is normally provided when you visit a website, such as browser or device information.
How we use information
We use submitted information to respond to estimate requests, communicate about your project, schedule work, provide customer service, maintain business records, and improve our services.
Text messaging and mobile information
If you separately opt in to receive text messages, Twon’s Epoxy may send messages about estimates, scheduling, project updates, and customer-service matters. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Sharing of information
We do not sell your personal information. We may use service providers that help us operate our website, process form submissions, communicate with customers, or run our business. These providers may only receive information reasonably necessary to perform those services, subject to their own terms and privacy practices. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.
Data retention and security
We retain information for as long as reasonably necessary for estimates, customer service, recordkeeping, legal obligations, and legitimate business purposes. We use reasonable administrative and technical measures to protect information, but no method of internet transmission or storage can be guaranteed to be completely secure.
Your choices
You may ask us to update or delete personal information we hold about you, subject to legal and recordkeeping requirements. You may opt out of marketing or informational text messages at any time by replying STOP. For help with text messages, reply HELP or contact us directly.
Children’s privacy
Our website and services are intended for adults seeking flooring services and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The updated date at the top of this page will reflect the latest revision.
Contact us
For privacy questions or requests, contact Twon’s Epoxy at twonsepoxy@gmail.com or 949-213-0311.